One Stop Aerosols – Returns Policy

Last updated: 27 October 2025

1. Eligibility

Our paints and colour mixes are made to order. Returns are accepted only where a product is faulty. We do not accept returns for change of mind or where the correct product was supplied as ordered.

2. Faulty Items

If you believe your item is faulty, contact us as soon as possible with your order number, a description of the issue and clear photos or video. After assessment, we will provide either a like-for-like replacement or a credit note.

3. Returns Window

You must notify us and return any faulty item within 30 days of receiving your order.

4. Return Shipping

  • Customers are responsible for return postage in the first instance.
  • If we confirm a manufacturing fault, we will refund reasonable return postage costs.
  • Important: Do not return aerosols via Royal Mail, as they are not authorised to carry them. Use a courier that accepts limited-quantity aerosols in line with their guidelines.

5. Proof of Purchase

Please include your order number and a copy of your receipt or order confirmation with every return.

6. Inspection and Processing Time

Once your return arrives and the fault is confirmed, we will process your replacement or credit note within 48 working hours.

7. What We Cannot Accept

  • Used items that do not exhibit a manufacturing fault.
  • Items damaged by incorrect storage or handling (e.g., exposure to extreme heat or freezing conditions).
  • Colour-matching differences where the supplied product matches the specification provided at the time of order.

8. Storage Safety Reminder

Store aerosols in a cool, dry place at roughly 18°C to 21°C. Avoid extreme heat and freezing temperatures.

9. How to Start a Return

  1. Email us with your order number, photos/video and a brief description of the issue.
  2. Wait for our reply with return instructions and the correct carrier guidance.
  3. Pack items securely and include proof of purchase in the parcel.

10. Contact Us

Email: [email protected]
Telephone: 01908 991096

This policy does not affect your statutory rights.